SSO Server Update - October 29, 2023

SSO Server Update - October 29, 2023

As of October 29, 2023

The SSO Server Upgrade was successfully released on October 29, 2023, during our maintenance window between 10 pm and 3 am PT.

If your organization has Single Sign-on (SSO) setup, we recommend your organization test the Single Sign-on for one of your Comevo Modules and ensure everything is working. If you have saved the testing link please check that it matches the link below. 

There are two different ways to test the SSO setup. 
  • Try accessing the module through your SSO link. This can be found in Launch on the MODULE URL page found within the Status Area of your published module. Click on Module URL, then copy the SSO link and try to login. 

  • Or your IT contact can use the testing  link: https://sso.comevo.com/{handle}/launch/{moduleID}/-/nv 
    The handle and moduleID merge tags will need to be filled in. The handle is the shortened name of your organization; similar to your domain. The moduleID can be found in the Administration area of the Management Console. Contact support@comevo.com for the direct testing link. The testing link will display a page of HTML that will show us how the information is being passed to Comevo. Please have your IT send us the entire output by copying all of the text and pasting it into an email to support@comevo.com. 
We would like to emphasize that we have taken all the necessary steps to minimize potential disruptions associated with this release. It's important to recognize that certain Identity Providers (IdPs) can be sensitive, and external factors can come into play, which may affect the process. Please be aware that with the SSO Server Upgrade complete, reverting to a previous version is not an available option. In the unlikely event that your organization encounters any SSO-related challenges, it may be necessary to reset your SSO configuration. Rest assured, our dedicated team is fully committed to working closely with your organization to promptly address any issues and restore the functionality of your SSO.

Please reach out if you have any questions, require further information, or would like the direct testing link by submitting a ticket through the Client Portal or emailing us directly at support@comevo.com. Your continued support is invaluable to us, and we're here to assist you.

An email has been sent to all known Primary, IT and MC Contacts for your organization.



As of October 6, 2023

The SSO Server Upgrade release has been rescheduled for October 29, 2023. Releases take place during our scheduled maintenance window on Sunday Evenings between 10pm - 3am PT. There is no action required at this time. 

Please be assured that we have taken all necessary measures to minimize any potential disruptions associated with this release. As you may be aware, certain Identity Providers (IdPs) can be sensitive, and there may be factors beyond our influence. It's important to note that once the SSO Server Upgrade is finalized, reverting to a previous version will not be possible. In the event that your organization encounters any SSO-related difficulties following the release, it may be necessary to reset your SSO configuration. Rest assured, should any issues arise, our team is committed to collaborating closely with your organization to swiftly resolve and restore the functionality of your SSO.

Though there is no action required at this time, after the release, your organization will want to test the Single Sign-on for one of your Comevo Modules and ensure everything is working. 

There are two different ways to test the SSO setup. 
  • Try accessing the module through your SSO link. This can be found in Launch on the MODULE URL page found within the Status Area of your published module. Click on Module URL, then copy the SSO link and try to login. 

  • Or your IT contact can use the testing link: https://sso.comevo.com/{handle}/launch/{moduleID}/-/nv
    The handle and moduleID merge tags will need to be filled in. This information can be found in the Administration area of the Management Console. The testing link will display a page of HTML that will show us how the information is being passed to Comevo. Please have your IT send us the entire output by copying all of the text and pasting it into an email.
    Let us know if you have any questions or would like the direct testing link.
Let us know if you have any questions or would like the direct testing link by submitting a ticket through the Client Portal or emailing us directly at support@comevo.com.

An email has been sent to all known Primary, IT and MC Contacts for your organization.





As of September 29, 2023

The SSO Server Upgrade release has been pushed to a future date (TBD). An notification will be sent with the Release Date prior to the SSO Server Upgrade.  Rest assured we are taking an abundance of caution with this release. We want to make sure everyone is able have a good transition to the new SSO Server.  See below for what to do after the release. 


As of September 14, 2023

The SSO Server Upgrade release has been pushed to October 1, 2023. Releases take place during our scheduled maintenance window of 10pm - 3am PT. After the release, your organization will want to test the Single Sign-on for one of your Comevo Modules. 

There are two different ways to test the SSO setup. 
  • Try accessing the module through your SSO link. This can be found on the MODULE URL page found within the Status Area of your published module. Click on Module URL, then copy the SSO link and try to login. 

  • Or your IT contact can use the testing link: https://sso.comevo.com/{handle}/launch/{moduleID}/-/nv
    The handle and moduleID merge tags will need to be filled in. This information can be found in the Administration area of the Management Console. The testing link will display a page of HTML that will show us how the information is being passed to Comevo. Please have your IT send us the entire output by copying all of the text and pasting it into an email.
    Let us know if you have any questions or would like the direct testing link.


As of September 13, 2023

Thank you everyone who signed up to participate in the SSO Testing. We are no longer accepting testing participants. If you submitted the SSO Testing Participation Form by September 12th, 2023 and have not heard from us, we will be reaching out to you shortly. 

We will send a notification prior to the SSO Server Upgrade release. Once the SSO Server Upgrade is complete, we will not be able to roll back this release. After the release, we recommend all clients using SSO test their SSO links and ensure everything is working. If your organization experiences any SSO issues, you may need to reset your SSO. If there are any issues, we will work with your organization to get your SSO up and running.



Original Announcement September 7, 2023

SSO Testing is recommended for all Clients using SSO.

We will be updating our SSO Server on September 24, 2023. To avoid problems, we are asking all clients using SSO to participate in our Single Sign-On (SSO) testing. If you are interested in being included in the final testing phase, please fill out the SSO Testing Participation Form no later than September 12th. An invite to the first and final phase of testing was sent to all Primary and IT Contacts.

Be advised after the SSO Server Upgrade is complete, we will not be able to roll back this release. If your organization experiences any SSO issues after September 24th, 2023, you may need to reset your SSO. If there are any issues, we will work with your organization to get your SSO up and running. It is highly recommended that your organization participate in the SSO Testing before this release.


If you have any questions or concerns, please don't hesitate to contact our support team via submitting a support ticket or emailing us at support@comevo.com.